Troubleshooting IdM provisioning

Error Solution

Multiple users with the same email address.

Message: "Provisioning failed: Multiple users in the realm match the given user's email address."

This message appears when your realm has multiple users that share the same email address.

Via the Quick Base Admin Console, edit the correct user to add the SCIM external IdM username, then provision the user again via your IdM or SCIM API solution.

Users exist elsewhere in Quick Base with the same email address.

Message: “Provisioning failed: Multiple users in Quick Base match the given user's email address, but none exist in the realm.”

This message appears when there are no users currently in your realm that have this email address, but users exist elsewhere in Quick Base that have the same email address.

You need to add the user to your realm and re-provision the user. Contact Quick Base Customer Care if you need help.

The updated user attribute (First name, Last name, email) is not reflected on the Quick Base Manage All Users page.

Quick Base doesn’t allow you to edit users that are not in your company domain.

Make sure the user is a user whose email domain belongs to the company or replace the API token used to configure the account with a realm admin who is an in-company user.

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