---
title: "Change the From field in custom emails"
slug: "change-the-from-field-in-custom-emails"
updated: 2026-04-29T16:44:10Z
published: 2026-04-29T16:44:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.quickbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change the From field in custom emails

This article covers how to change who a [custom email](/v1/docs/create-custom-emails) comes from. It also includes how the sender name looks in different email clients and who replies go to when you change the sender.

## Change who custom emails come from

By default, custom emails come from **notify.quickbase.com**. You can change the **From** field to include other user options. To choose a different option, select the down arrow in the **From** field.

![Custom email From field drop-down showing sender options](https://cdn.document360.io/dd260e4e-10bb-4b66-8fb3-5504c272b904/Images/Documentation/27577943128596.png)

In addition to **notify.quickbase.com**, you can also choose one of these options for email senders:

- The custom email owner
- The user triggering the record change
- User fields in the table

## What happens when you select a user in the **From** field

When you add a user to the **From** field, Quickbase makes two changes:

1. Adds the user's email to the beginning of the send address of the email
2. Changes the **Reply To** value of the email to the user's email

This section covers these changes in more detail.

### Add the user's email in front of notify.quickbase.com

When you add a user to the **From**field, most email clients show the email sender as the user specified in the email builder. For example, the address the email comes from looks something like:

```plaintext
person@quickbase.com (via Quickbase) <notify@quickbase.com>
```

However, you are not actually changing the address that sends the emails. Emails always come from **notify.quickbase.com.** Make sure to update any spam filters so that they recognize this address and do not block the email. This helps ensure emails from Quickbase are not misinterpreted as malicious or spam.

### Updates to the Reply To value in the email

If someone replies to an email, the **Reply To** value dictates where that reply is sent.

When you change the default send address to a user, the **Reply To** value is updated to that user's email address. You cannot edit or change this behavior.