This article covers error types for custom emails, describes how Quickbase handles each kind of error, and gives tips for troubleshooting custom emails.
Types of errors and how they are handled
Type of error | Error handling |
|---|---|
Email fails to send | Quickbase sends an error email to the app manager and notification owner |
File attachments exceed the limit | Quickbase does not send attachments that exceed the limit |
Email content, like a report or form, missing | Quickbase includes an error message directly in the email |
Troubleshooting custom emails
Emails that failed to send
To troubleshoot why an email failed to send, open a support case. In the support case, be sure to include the email ID provided in the error email sent to the app manager and notification owner.
Other email issues
If you need help understanding why an email that is sent is missing content, or any other issue with the email, open a support case.
In the support case, include the x-quickbase-notify-id found in the email header.
Use the following resources to learn how to view the header in the email:
Viewing email headers in Outlook
Viewing email headers in Outlook for Mac
Viewing email headers in Gmail
Tip
The email ID must come from the original email. If you have someone forward you an email with an issue, the ID won't be there.