---
title: "Error handling for custom emails"
slug: "error-handling-for-custom-emails"
updated: 2026-04-29T16:45:24Z
published: 2026-04-29T16:45:24Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.quickbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error handling for custom emails

This article covers error types for [custom emails](/v1/docs/create-custom-emails), describes how Quickbase handles each kind of error, and gives tips for troubleshooting custom emails.

## Types of errors and how they are handled

| Type of error | Error handling |
| --- | --- |
| Email fails to send | Quickbase sends an error email to the app manager and notification owner |
| File attachments exceed the limit | Quickbase does not send attachments that exceed the limit |
| Email content, like a report or form, missing | Quickbase includes an error message directly in the email |

## Troubleshooting custom emails

### Emails that failed to send

To troubleshoot why an email failed to send, contact [**Quickbase Support**](https://www.quickbase.com/support). In the support case, be sure to include the email ID provided in the error email sent to the app manager and notification owner.

### Other email issues

If you need help understanding why an email that is sent is missing content, or any other issue with the email, contact [**Quickbase Support**](https://www.quickbase.com/support).

In the support case, include the `x-quickbase-notify-id` found in the email header.

![Email header showing the x-quickbase-notify-id field location](https://cdn.document360.io/dd260e4e-10bb-4b66-8fb3-5504c272b904/Images/Documentation/26881084197140.png)

Use the following resources to learn how to view the header in the email:

- Viewing email headers in [Outlook](https://support.microsoft.com/en-us/office/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c)
- Viewing email headers in [Outlook for Mac](https://it.cornell.edu/outlook2016mac/view-full-headers-outlook-mac)
- Viewing email headers in [Gmail](https://support.google.com/mail/answer/29436?hl=en)

> [!TIP]
> Tip
> 
> The email ID **must**come from the original email. If you have someone forward you an email with an issue, the ID won't be there.