---
title: "ServiceNow channel"
slug: "servicenow-channel"
updated: 2026-04-29T16:41:33Z
published: 2026-04-29T16:41:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.quickbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow channel

> *Go to the*[*Channels*](https://team.quickbase.com/nav/main/action/pipelines/channels)*page to learn more about what plans have access to this channel. Sign into Quickbase, and then go to Pipelines > Channels.*

ServiceNow is a software as a service offering used to assign tasks, track project progress, manage calendars, share documents, and manage other work, using a tabular user interface.

Terms used in the ServiceNow channel categories are ServiceNow specific terminology.

## How to connect

1. On the My pipelines page, select **Create Pipeline**.
2. Search for or select a step, and then select it to add it to the pipeline. When you add a step to a pipeline, it is added to the canvas of the pipeline designer.
3. Expand the Connection section of the step, and add the required information.

### Connect to ServiceNow

1. Expand the Connection section in a **ServiceNow** step.
2. Enter the Endpoint subdomain, Username, and Password for your account and select **Connect**.

![Pipeline for creating a table object in ServiceNow with connection details.](https://cdn.document360.io/dd260e4e-10bb-4b66-8fb3-5504c272b904/Images/Documentation/image)

## How to reconnect

You may need to reconnect your account to a channel. Reasons may be (but not limited to):

- If you need to connect a different account.
- Authorization updates, such as a changed password.
- Editing the access rights that Pipelines has to the channel.

To reconnect:

1. Select a pipeline that already has this channel in it.
2. Open a step that contains this channel.
3. In the Connection section under account, select **Connect new account** and follow the [connection steps](/v1/docs/servicenow-channel#how-to-connect) above.

## Steps

The steps you can use with ServiceNow fall into a single category: Table Objects

**Note:** You cannot use jinja expressions in trigger conditions unless explicitly specified as possible.

| Type | Name | Description |
| --- | --- | --- |
| Table Objects |  |  |
| Trigger | Table Object Created | Triggers when a new table object is created in the selected account. |
| Trigger | Table Object Updated | Triggers when a new table object is updated in the selected account. |
| Action | Create a Table Object | Creates a new table object in the selected account. |
| Action | Update a Table Object | Updates a table object in the selected account. |
| Action | Delete a Table Object | Deletes a table object in the selected account. |
| Query | Search Table Objects | Search all table objects in the selected account and returns a list of results. |
| Action | Fetch a Linked Table Object | Fetches a linked table object. |
| Action | Look Up a Table Object | Searches table objects in the selected account and returns a single record. |

## Use case examples

In this example, when a table object is created in ServiceNow, we want to upload the record to Quickbase. We create a pipeline with these steps:

1. We add the ServiceNow step **Table Object Created**.
2. We find our Quickbase record using the step **Look Up a Record**.
3. We upload the table object with the Quickbase step **Update a Record**.