When to clear your cache
Your browser saves copies of web pages so they load faster. After we release an update to the Extensions Portal, those saved copies can make a page look broken. For example:
The company list is empty.
Buttons do nothing.
A page shows old content or doesn't finish loading.
Try a hard refresh first. If that doesn't fix it, clear your cache.
Hard refresh (try this first)
A hard refresh reloads the current page and skips the saved copy.
Windows: press Ctrl+F5, or Ctrl+Shift+R.
Mac: press Cmd+Shift+R. In Safari, press Cmd+Option+R.
Empty Cache and Hard Reload (Chrome and Edge)
This clears the cache for the current site only and reloads the page.
Press F12 (Windows) or Cmd+Option+I (Mac) to open the developer tools.
Right-click the browser's Reload button, next to the address bar.
Select Empty Cache and Hard Reload.
Press F12 or Cmd+Option+I again to close the developer tools.
Clear your cache, by browser
These steps clear cached files for all sites. In each browser, choose cached images and files only, so you stay signed in to other sites. Then reload the Extensions Portal and sign in again.
Google Chrome
Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac). You can also go to More (three dots, top right) > Delete browsing data.
Set Time range to All time.
Select Cached images and files, and clear the other check boxes if you want to keep them.
Select Delete data.
Microsoft Edge
Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac). You can also go to Settings and more (three dots, top right) > Settings > Privacy, search, and services > Clear browsing data > Choose what to clear.
Set Time range to All time.
Select Cached images and files.
Select Clear now.
Mozilla Firefox
Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac). You can also open the menu (three lines, top right) > History > Clear recent history.
Set the time range to Everything.
Select Temporary cached files and pages (called Cache in some versions).
Select Clear.
Safari (Mac)
In the menu bar, select Safari > Settings > Advanced, and turn on Show features for web developers. In older versions, this is Show Develop menu in menu bar.
In the menu bar, select Develop > Empty Caches, or press Cmd+Option+E.
Reload the page.
Still not working?
Sign out of the Extensions Portal, close all browser windows, and sign in again.
Try a private or incognito window. If the portal works there, a browser extension or saved data is the likely cause.
If the problem continues, open a Quickbase technical support case. Include your browser name and version.