---
title: "Installation wizard messages and troubleshooting"
slug: "installation-wizard-messages"
updated: 2026-10-09T18:20:58Z
published: 2026-10-09T18:20:58Z
canonical: "help.quickbase.com/installation-wizard-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.quickbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Installation wizard messages and troubleshooting

This article lists the messages you can see in the Quickbase Extensions installation wizard, grouped by where they appear, with the cause and what to do for each. Messages are quoted exactly as they appear on screen, so you can search this page for the text you see. It ends with answers to common questions. For how the wizard works, see the [installation wizard overview](https://help.quickbase.com/quickbase-extensions/docs/en/juiced-add-on-installation-wizard-overview).

## How messages appear

- **On a step.** If something on a step needs fixing, the wizard stays on that step and shows a message in a red banner. Fix what it says and select **Next** (or **Finish**) again. Your app isn't changed until you select **Finish** on the last step.
- **On the error page.** If the wizard can't continue at all, it replaces the step with an error page that reads *Sorry! It looks like we've ran into an error!*, sometimes a line that describes the problem, and *Error Code:* followed by a code. See [Error page codes](/quickbase-extensions/docs/installation-wizard-messages#error-codes).

## Error page codes

| **Code** | **Message** | **Cause** | **What to do** |
| --- | --- | --- | --- |
| 900.0 | No extra message. | Your session expired after 20 minutes without activity. Your app hasn't been changed. | Close the window and start the wizard again from the Extensions Portal. |
| 105.2 | *You can no longer start a trial from the Wizard - please speak with your AE or CSM to get a trial of Quickbase Extensions* | The wizard was opened from a link outside the Extensions Portal. | Open it from the extension's tile in the portal. For an extension you don't have yet, talk to your Quickbase account team. |
| 450.1 | No extra message. | The link that opened the wizard was incomplete or not valid. | Close the window and open the wizard again from the Extensions Portal. |
| 465.1 | *The application you selected has been previously unauthorized in our system. To re-authorize the application,* followed by a line about contacting support | The app you chose was unauthorized for this extension earlier, so the wizard can't authorize it again. | Submit a [technical support case](https://help.quickbase.com/docs/get-help-from-quickbase-technical-support) to have it re-authorized. |
| 430.3 | A message about the permission problem, then *Additionally, during this use of the Wizard, we set up the following:* and a list | The user token can change the table you chose but not every table the extension needs. The list shows what the wizard already set up. | Give the token's user permission on the other tables, then run the wizard again. |
| 430.1 | No extra message. | Quickbase returned an error to the wizard. | Check that the user token is still valid and can access the app, then run the wizard again. |
| 430.2 | No extra message. | The wizard couldn't create a lookup field. | Check that the user token can create fields on the tables you chose, then run the wizard again. |
| 866.0 | *Formula Field "<label>" with ID <id> has invalid characters in its formula.* or *Multiple Choice Field "<label>" with ID <id> has invalid characters in its choices (<choice>).* | A field in your app contains characters the wizard can't read. | Remove them from the named field in Quickbase, then run the wizard again. |
| 200.1 | No extra message. | An unexpected error. | Run the wizard again. If it happens again, submit a [technical support case](https://help.quickbase.com/docs/get-help-from-quickbase-technical-support) and include the error code. See [I got Error Code 200.1](/quickbase-extensions/docs/installation-wizard-messages#faq-200-1). |
| 200.2 | No extra message. | An unexpected error in the wizard. | Run the wizard again. If it happens again, submit a [technical support case](https://help.quickbase.com/docs/get-help-from-quickbase-technical-support) and include the error code. |

## Authorization step

These messages appear in the red banner on [Authorization](https://help.quickbase.com/quickbase-extensions/docs/en/step-2-authorization). They're also listed on that page, in [Authorization: Messages](https://help.quickbase.com/quickbase-extensions/docs/en/step-2-authorization#messages).

| **Message** | **Cause** | **What to do** |
| --- | --- | --- |
| *A User Token was not provided. Please enter a token.* | You selected **Next** without choosing or entering a token. | Choose a row in the token grid, or paste a token into **Enter your User Token**. |
| *Usertokens are at least 34 Characters in length.* | Shown under the text box while you type: what you entered is too short to be a user token. | Paste the full token. |
| *The User Token provided has no access to <realm>.*, followed by a line about contacting support | The token didn't work on your company's realm. | Check that the token hasn't been deleted or regenerated in Quickbase and that it belongs to a user in your company's realm. Then try again, or use another token. |
| *The User Token provided has no access to any apps in <realm>. Please use a different token with access, or add thedesired apps to the selected token and try again.* | The token works, but it can't see any app. | Give the token access to the app you want to set up in Quickbase, or choose a different token. |
| *The app id requested was not set up yet with <extension>. Please select a token and proceed.* | You opened the wizard with **Setup Table** for an app that isn't set up with this extension yet, so the wizard started at **Authorization**. | Choose a token and continue. |
| *The User Token you have for this app does not have access. Please select a different token.* | You opened the wizard with **Setup Table**, and the token on file for the app can no longer see it. | Choose or enter a token that can access the app. |

## Application information step

These messages appear in the red banner on [Application information](https://help.quickbase.com/quickbase-extensions/docs/en/step-3-application-information). They're also listed on that page, in [Application information: Messages](https://help.quickbase.com/quickbase-extensions/docs/en/step-3-application-information#messages).

| **Message** | **Cause** | **What to do** |
| --- | --- | --- |
| *Please select an app.* | No app was chosen in the app grid. | Choose a row in the app grid. |
| *The application selected returned 0 Tables using the selected usertoken. Please check your permissions with the selected token.* | The token's user can't see any tables in the app. | Give that user access to the app's tables in Quickbase, or go back and choose a different token. |
| *The usertoken selected does not have permissions to create tables in the selected app. <extension> needs permissions to create tables in order to continue the setup.* | The extension adds tables, and the token's user can't create them. | Give the token's user permission to create tables in the app, or choose a token for a user who has it. |
| *The usertoken selected does not have permissions to create fields in the <table> table. <extension> needs permissions to create fields in order to continue the setup.* | The extension adds fields to that table, and the token's user can't create them. | Give the token's user permission to create fields on that table, or choose a token for a user who has it. |
| *Upgrade not available for <app> - it does not have required tables for upgrade. Please proceed with the normal setup for this application.* | You checked **Upgrade Setup**, but the app doesn't have the extension's tables. | Uncheck **Upgrade Setup** and continue with a normal setup. |
| *We have noticed that the Application you have selected already has the tables related to EZ File Importer.* | EZ File Importer only: the app already has its tables. It can be set up once per app from the wizard. | Check that you chose the right app. |
| *This application does not currently have any of our Document Generation add-ons installed. Please install one of our Document Generation add-ons before attempting to install Package Builder.* | Package Builder only: the app has no document generation extension yet. | Install Exact Forms Plus, XL Docs, or PDF Stamper in the app first. See [Package Builder Setup](https://help.quickbase.com/quickbase-extensions/docs/en/package-builder-setup). |

If you choose an app that was unauthorized for this extension earlier, the wizard shows its error page with error code **465.1**. See [Error page codes](/quickbase-extensions/docs/installation-wizard-messages#error-codes).

## Messages on extension-specific steps

Each extension's setup page lists the messages for its own steps:

- Exact Forms Plus: [Exact Forms Plus setup, Messages](https://help.quickbase.com/quickbase-extensions/docs/en/exact-forms-plus-setup#messages)
- XL Docs: [XL Docs setup, Messages on this step](https://help.quickbase.com/quickbase-extensions/docs/en/xl-docs-setup#messages-on-this-step)
- PDF Stamper: [PDF Stamper setup, Messages](https://help.quickbase.com/quickbase-extensions/docs/en/pdf-stamper-setup#messages)
- PDF Merger: [PDF Merger setup, Moving on](https://help.quickbase.com/quickbase-extensions/docs/en/pdf-merger-setup#moving-on)
- Package Builder: [Package Builder Setup](https://help.quickbase.com/quickbase-extensions/docs/en/package-builder-setup)
- Docusign for Quickbase: [Docusign Setup, Finishing the step](https://help.quickbase.com/quickbase-extensions/docs/en/docusign-setup#finishing)
- QB Signatures: [QB Signatures Setup](https://help.quickbase.com/quickbase-extensions/docs/en/qb-signatures-setup)
- Document Portal: [Document Portal messages and troubleshooting, Installation wizard: Document Portal Setup step](https://help.quickbase.com/quickbase-extensions/docs/en/document-portal-messages#wizard)
- EZ File Importer: [EZ File Importer Setup](https://help.quickbase.com/quickbase-extensions/docs/en/ez-file-importer-setup) (its once-per-app message is in [Application information step](/quickbase-extensions/docs/installation-wizard-messages#application-information) above)
- JuicedSign: [JuicedSign Setup](https://help.quickbase.com/quickbase-extensions/docs/en/juicedsign-setup)
- QB Maps: [QB Maps Setup](https://help.quickbase.com/quickbase-extensions/docs/en/qb-maps-setup)

## Messages on optional steps

- **Amazon S3 Account Setup**: [Amazon S3 setup](https://help.quickbase.com/quickbase-extensions/docs/en/cloud-provider-amazon-s3-setup)
- **Dropbox Account Setup**: [Dropbox setup](https://help.quickbase.com/quickbase-extensions/docs/en/cloud-provider-dropbox-setup)
- **Egnyte Account Setup**: [Egnyte setup](https://help.quickbase.com/quickbase-extensions/docs/en/cloud-provider-egnyte-setup)
- **Repository Table Setup**: [Repository table step, Messages](https://help.quickbase.com/quickbase-extensions/docs/en/repository-table-step#messages)
- **Application Token**: this step has no messages; the wizard doesn't check the token. See [Application Token step](https://help.quickbase.com/quickbase-extensions/docs/en/application-token-step).

## Frequently asked questions

### The app I want isn't in the list on Application information. Why?

The list shows only the apps the user token from **Authorization** can access. Select **Previous** and choose a different token, or give the token's user access to the app in Quickbase and open the wizard again. See [Application information](https://help.quickbase.com/quickbase-extensions/docs/en/step-3-application-information).

### I got Error Code 900.0. What happened?

The wizard times out after 20 minutes without activity, and your next click shows error 900.0. Your app hasn't been changed. Close the window and open the wizard again from the Extensions Portal. Refreshing the window also starts over from the first step.

### I got Error Code 200.1 and no other detail. What now?

Error 200.1 means the wizard hit an unexpected error. Run the wizard again. If you saw it after you selected **Finish**, the wizard may already have added some tables or fields before it stopped, so check your app before you run it again. If it happens again, submit a [technical support case](https://help.quickbase.com/docs/get-help-from-quickbase-technical-support) and include the error code, the extension, and the step you were on.

### Why does the wizard say my token can't create tables or fields?

Most extensions add tables or fields to your app, so the user token's user needs permission to create them. Give that user the permission in Quickbase, or go back to **Authorization** and choose a token for a user who has it, for example an app admin. See [Application information step](/quickbase-extensions/docs/installation-wizard-messages#application-information).

### How do I set up the extension on a second table?

In the Extensions Portal, open the extension's page and select **Setup Table** on the app's row in the list of authorized applications. The wizard skips **Authorization** and **Application information** and starts at the extension's own steps, using the token on file for the app. See [Setup Table](https://help.quickbase.com/quickbase-extensions/docs/en/juiced-add-on-installation-wizard-overview#setup-table). EZ File Importer can be set up only once per app.

### Why doesn't the extension work in a copy of my app?

A copy is a new app, so it has to be authorized for the extension. Select **Authorize New App** on the extension's page, choose a token and the copy, check **Authorize Only No Setup Required** on **Application information**, and select **Finish**. The wizard authorizes the copy without changing it. See [Authorize only](https://help.quickbase.com/quickbase-extensions/docs/en/juiced-add-on-installation-wizard-overview#authorize-only).

### Why don't I see Upgrade Setup or Authorize Only No Setup Required?

Both are on **Application information**, which **Setup Table** skips. Open the wizard with **Setup** or **Authorize New App** instead. **Upgrade Setup** appears only for XL Docs and JuicedSign.

### How do I close the wizard if there's no Close button?

Select the **X** in the corner of the wizard's window. The wizard changes your app only when you select **Finish**, so closing it earlier leaves your app unchanged.

### Why doesn't the Execute … Batch button work in an app that requires application tokens?

With **Single Document Generation**, the wizard doesn't show the **Application Token** step, so the **Execute EFP Batch**, **Execute XL Docs Batch**, or **Execute PDF Stamper Batch** button it creates has an empty `apptoken=` in its formula. Add your application token to that line of the field's formula. See [Single document generation: add the token yourself](https://help.quickbase.com/quickbase-extensions/docs/en/application-token-step#single-setups).

### How do I connect my company's Docusign account?

Docusign for Quickbase sends documents from your company's own Docusign account, and the wizard doesn't ask for it. Your Client Admin connects it in the Extensions Portal, under **Client Credentials** → **DocuSign**, ideally before running the wizard. See [Docusign Setup, Before you start](https://help.quickbase.com/quickbase-extensions/docs/en/docusign-setup#before-you-start).

### Why does the finish screen say to look out for an email from our team?

For extensions with no setup steps, such as Text My QB and Image Resizer/Rotator, the finish screen reads *Keep a lookout for an email from our team. We'll be reaching out to you at <email address> with the next steps as soon as possible.* No email is sent. Continue with the extension's documentation. See [What Next does](https://help.quickbase.com/quickbase-extensions/docs/en/step-3-application-information#what-next-does).

### The user token I used was deleted or regenerated. Do I run the wizard again?

No. The extension keeps using the token on file for the app, and a Client Admin can replace it in [Client Credentials](https://help.quickbase.com/quickbase-extensions/docs/en/client-credentials). If you do run the wizard again for an app that's already authorized, the token you choose replaces the one on file for that app.