---
title: "Legacy support tickets"
slug: "submitting-support-tickets-in-the-cloud"
updated: 2026-10-09T16:34:53Z
published: 2026-10-09T16:34:53Z
canonical: "help.quickbase.com/submitting-support-tickets-in-the-cloud"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.quickbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Legacy support tickets

## Get help from Quickbase support

To report a problem or ask a question about an extension, open a [Quickbase technical support case](https://help.quickbase.com/docs/get-help-from-quickbase-technical-support). That is the only way to create a new support ticket.

## The Support section in the Extensions Portal

- If you see **Support** in the portal's left menu, it's because you have legacy support tickets from our previous ticketing system.
- The section is for viewing those legacy tickets only.
- You can't create new tickets here. The **Create a new support ticket** button is disabled, and its tooltip reads *To create a support ticket, please raise one directly with Quickbase support.*

## View your legacy tickets

1. Sign in to the [Extensions Portal](/quickbase-extensions/docs/juiced-cloud-overview) and select **Support** in the left menu.
2. The top of the page shows **Total Tickets** and **Total Open Tickets**.
3. The **Ticket List** shows one row per ticket:

| Column | What it shows |
| --- | --- |
| **ID** | The ticket number. |
| **Subject** | The ticket's subject. |
| **Add-On** | The extension the ticket is about. |
| **Date Modified** | When the ticket was last updated. |
| **Create By** | Who created the ticket. |
| **Support Ticket Documents** | Select **Documents** to open the files attached to the ticket. A dash (**-**) means the ticket has no documents. |
| **Status** | **Open** or **Completed**. |
4. Open a ticket to see its details and its **Activity** history.