Backups are part of our overall philosophy of high availability (HA) and ease of disaster recovery (DR). All apps in all accounts are backed up daily.
The type of plan or pack chosen by the billing account administrator affects whether apps from that account can be restored. Users in Quick Base Platform and Quick Base Unlimited plans can request a restore up to four times per year. Other plans can add a “restore pack” to the monthly charges on the account, which allows restore requests four times per year.
We back up every application daily. The encrypted backup files are stored within our data centers. We do not use a third party to maintain backup files.
Local backup for applications is done as a snapshot every 24 hours, and we keep the most recent 14 daily snapshots. In addition to the daily snapshots, we keep the most recent 6 months’ worth of weekly snapshots past the 14 days’ worth of daily snapshots.
Note: For an application to be recoverable from backup, it must not have been created and deleted within the same day.
Should any user on your account accidentally delete data or an application, you would need to request a restore if you want to retrieve that data. The turnaround time for a restore is typically 1–2 business days, but can be longer in some cases, depending on how far back you need us to go. Keep in mind that the farther back you wish to restore data, the less likely we are to have a backup that will restore the exact data you need.
We offer 5 types of restores:
Deleted application restores an application that has been deleted.
Application overwrite overwrites an entire application to how it appeared given a specific restore date. This means any changes (schema/data) entered to the app after the restore date would be lost once the restore is complete.
Table overwrite overwrites an entire table to how it appeared given a specific restore date. This means any changes (schema/data) entered to the table after the restore date would be lost once the restore is complete.
Table CSV provides a CSV of the data for a particular table leaving the live app untouched. Note, this is for table data only, and does not include file attachments or any schema info.
Restore to Copy provides a copy of the entire application, leaving the live app untouched. *Note, Restore to Copy restores do not copy over users and roles and also does not retain file attachments.
Contact Quick Base Customer Care and tell us that you need a restore. You will be asked to provide:
The exact date the data was deleted
Whether you need to restore file attachments (only available for overwrite restores)
The DBID of the application
What type of restore you want
Many customers choose to back up their data on a regular basis rather than pay for a restore. If you decide to maintain backups on your own there are several features that will help with this process.
Use the More > Save as a spreadsheet command to save a report into CSV format. This exports the data only, not file attachments. Check that the report you choose uses the original field names as column headers.
Make a copy of your application.
Export all tables and attachments using the Quick Base Desktop tool.
Purchase the Quick Base ODBC driver from QuNect (a Quick Base partner). This tool can be used to sync data between Quick Base and other applications such as Microsoft Access, SQL Server, or Crystal Reports. See http://www.qunect.com/ for details.
Please visit our Security and Compliance page for information about disaster recovery.
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