Monitoring Quick Base Performance

Using the Quick Base performance bar, you can monitor system performance as you work in Quick Base. Use this tool to see data about things that might affect performance. If you experience slow performance of any kind, the information delivered by the performance bar can help you determine whether the problem originates with:

Enable the Quick Base performance bar

Application administrators can enable the Quick Base performance bar and make it available for all application users. Once the performance bar is enabled, applications users can choose to show or hide it.

To enable the performance bar:
  1. From the app Home page, click SETTINGS.

  2. Click App properties, then click Advanced Settings to expand the section.

  3. Under Performance options, click Show performance bar.

  4. Click Save.

Show or hide the Quick Base performance bar

If the application administrator enables the performance bar for the application, all application users can choose to hide or show it by clicking More > Show Quick Base Performance Bar on the app Home page. (You can also hide the performance bar by clicking the X on the left side of the bar.)

When you show the performance bar, it displays at the bottom of your screen while you work in any application. If you log out while it is displayed, it remains visible the next time you sign in.

If you hide the bar, it remains hidden while you work in any application. If you log off while it is hidden, it remains hidden the next time you sign in.

Understanding performance data

The Quick Base performance bar displays information about your browser, the Quick Base server response time, and  your network download speed.

Browser information

The performance bar detects and displays your browser version. Since newer browsers have better support for CSS and JavaScript, using an older browser could be the source of some performance problems. See our supported browser list to determine whether your browser is supported. If you use the Firefox, Safari, or Chrome browsers, we recommend updating to the latest version.

For browsers we support, the performance bar displays ratings that indicate how well the browser supports newer Quick Base features. You'll see these ratings:

Good

Average

Unsupported

These browser versions fully support the modern web technologies used by Quick Base. You'll experience the best possible Quick Base performance.

  • Internet Explorer 9+

  • Firefox 4+

  • Safari 5+

  • Chrome

These browser versions provide good support for the modern web technologies used by Quick Base. You should not experience any significant performance issues.

  • Firefox 3.6

  • Safari 4

  • Opera

These browsers are not supported with Quick Base; you should not use Quick Base with them.

  • Internet Explorer 8 and below

  • Firefox 3.5 and below

  • Safari 3 and below

Quick Base response time

The performance bar displays the Quick Base server response time. You'll see the server response time speed displayed in seconds (rounded to the next 1/100 of a second).

This rating...

...indicates that the response time is....

Good

Less than 1 second (or 1000 ms)

Average

Between 1 second (1000 ms) and 2 seconds (2000 ms)

Bad

Greater than 2 seconds (2000 ms)

Network speed

You can ask the performance bar to check out the speed of your own network connection. When you click [Run Network Test], the performance bar displays the speed at which data is downloaded from the Internet to your network (in kilobits per second). You'll see the following ratings:

This rating...

...indicates your network download speed is...

Good

Faster than 3000 kilobits per second (kbps)

Average

Between 736 kbps and 3000 kbps

Bad

Slower than 736 kbps

Emailing performance data to your Quick Base application manager

If you experience slowness of any kind while you're working in a Quick Base application, you may want some help in diagnosing the problem. You can easily send a snapshot of your Quick Base system performance to your application manager. If you click the email icon in the performance monitor, you can send the following information:

Information

Description

Application name/
Table name

The name of the application and table you were working in when you sent performance data to your application manager.

Action

The Quick Base action being performed when the performance problem occurred. Note that, when you click the email link, Quick Base sends the most recent action performed by the user.

Parameters

Any parameters applied to the Quick Base action.

Process ID

Process ID on the Quick Base server.

User

Your Quick Base user name or email address.

Request Time

The time the Quick Base action was initiated. This time is displayed in Coordinated Universal Time (UTC).

Server Response Time

The time the Quick Base server took to respond to the action request. This time is displayed in milliseconds (ms).

Browser information

The name and version of the browser you were using when the Quick Base action was initiated.

Network speed

Your own network traffic speed. When you click the email icon to send performance information to your application manager, Quick Base runs a network test to determine the speed of your network and sends the results in the email.

Tip: At the time you click the email icon, Quick Base gathers information about the most recent action you performed in your Quick Base application. Therefore, if you are experiencing any kind of performance issue with your application and want to make your application manager aware of it, you should send an email immediately after experiencing the problem.  

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