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Quickbase Pipelines Agent FAQs and Troubleshooting

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This topic lists some frequently asked questions and troubleshooting ideas.

Issue

Question

Answer

Timeout and Firewall issues

 

 

 

I'm getting a TCP timeout error when I'm trying to install and successfully connect the Agent. I checked the Agent's logs in the Quickbase Pipelines Agent folder and it said something about a 'TCP error 10060'. What is going on?

 

 

 

 

Answer:

This likely indicates a TCP timeout error. TCP error 10060 happens when packets are dropped, rather than denied. This is likely an issue at your network firewall layer. Troubleshoot by checking for following:

  • Check if the firewall on the machine where you installed the agent client is installed is configured properly, that is, allowing HTTPS connections, outbound traffic, etc. Your firewall should be configured to allow the Pipelines Agent Client to make outbound TCP connections to TCP port 5555 and HTTP port 443. The Pipelines Agent Client is installed as a Windows Service under the name QuickbasePipelinesAgentService, so it may be worth checking out if specifically this service has proper rules configured for it in the firewall.

  • Then check to see if https://www.pipelines.quickbase.com/api/agent_config can be reached from the browser on the same machine where you installed the agent. If you can reach this page, this again could indicate an issue with your local Firewall.

 

Where should the ODBC Driver be installed?

The ODBC Driver needs to be configured in the same machine that the Agent is installed on.

 

What level of permissions do I need to install the ODBC Driver?

The user installing the ODBC Driver needs the permissions in their machine to configure settings (your organization may limit this). If you cannot configure settings, you should reach out to your IT team.

Logging

Question: Where can I find the Logs to check the activity and messages of the Quickbase Pipelines Agent?

There is a Log file that is automatically installed when you configure the Agent on your machine/server. It is located in the C drive, in the "Programs" folder, and then there is a text file with the "Quickbase Pipelines Agent" folder named "Logs"