Add a user

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Managing your team's access includes the ability to add new users and customize their settings. Before adding users, check if your account has enough available seats in your subscription plan. Follow these steps to learn how to add users, configure their permissions, and ensure your team has the access they need.

Check for seat availability

  • If you have reached the maximum number of users allowed in your account, you will see a notification indicating that you've reached your user limit.

  • To proceed, you may need to purchase additional seats by adjusting your subscription in the Billing section of the Portal.

  • New users added during the billing cycle will be prorated.

    Maximum Number of Users Reached or Exceeded.png

    Warning

    You will need to be an Admin in order to view the Billing sections of the Portal.

How to add users

To add users, you will need to follow these steps:

Navigate to the users page

  • In the Portal, go to Team > My Users > Users on the left-hand menu.

  • On the Users page, select the New User button in the top-right corner.
    New User button in the top-right corner of the Users page

Enter user details

  • In the General tab of the New User window, provide the following information:

    • Email Address

    • First and Last Name
      General tab of the New User window showing email and name fields

Adjust additional settings (optional)