Get help from Quickbase support
To report a problem or ask a question about an extension, open a Quickbase technical support case. That is the only way to create a new support ticket.
The Support section in the Extensions Portal
If you see Support in the portal's left menu, it's because you have legacy support tickets from our previous ticketing system.
The section is for viewing those legacy tickets only.
You can't create new tickets here. The Create a new support ticket button is disabled, and its tooltip reads To create a support ticket, please raise one directly with Quickbase support.
View your legacy tickets
Sign in to the Extensions Portal and select Support in the left menu.
The top of the page shows Total Tickets and Total Open Tickets.
The Ticket List shows one row per ticket:
Column
What it shows
ID
The ticket number.
Subject
The ticket's subject.
Add-On
The extension the ticket is about.
Date Modified
When the ticket was last updated.
Create By
Who created the ticket.
Support Ticket Documents
Select Documents to open the files attached to the ticket. A dash (-) means the ticket has no documents.
Status
Open or Completed.
Open a ticket to see its details and its Activity history.