Extensions Portal messages and troubleshooting

You are not registered to use the Quickbase Extensions Portal.

Most often your session ended because you were inactive for 20 minutes. It also appears if Quickbase didn't sign you in.

Sign in again. If it keeps happening, ask your Client Admin or an Admin to check that you're on the Users page.

Unauthorised user

No one has invited the email address of your Quickbase account.

Check which email you signed in to Quickbase with. Ask your Client Admin or an Admin to invite that address.

User is not active

You were removed from every company you belonged to.

Ask your Client Admin or an Admin to invite you again.

SSO authentication failed. Invalid username and/or password.

Quickbase didn't accept your sign-in.

Check that you can sign in to Quickbase, then try Sign in with Quickbase again.

Invalid username and/or password

The email or password you typed in the sign-in form is wrong.

Use Sign in with Quickbase instead. You don't need a portal password.

Authentication failed. Please try again. or An error occurred during authentication. Please try again.

Something went wrong while signing you in.

Try again. If it keeps happening, open a support case.

Invalid or expired token. or Invalid token provided.

The link from a re-sent invitation stops working once you've signed in for the first time, or the link is incomplete.

Use Sign in with Quickbase.

Error reset password token expired.

More than 6 hours passed after you opened the link.

Ask for a new invitation, or use Sign in with Quickbase.

The new password cannot be the same as the old password

You entered your current password.

Choose a different password.

You have been idle for a while. Do you want to stay logged in?

You've been inactive for 19 minutes. You're signed out at 20 minutes.

Select OK to stay. If the next page then says you're not registered, sign in again.

Session expired. Please refresh the page. (or …and try again.)

Your session ended.

Refresh the page and sign in again.

Access Denied page, or Access denied. You do not have permission to access this section.

Your role doesn't include that page. For example, a User can't open Users.

Ask your Client Admin or an Admin to change your role. See Roles.

Please select a company first.

No company is selected.

Choose a company from the COMPANY dropdown.

A company is missing from Select a Company or the COMPANY dropdown

You haven't been invited to it, or you were removed. Searches also need at least 3 characters.

Search by company name or realm. If it's still missing, ask that company's Client Admin to invite you.

No companies found right after you sign in

Your account isn't in any company yet.

Ask your Client Admin or an Admin to invite you.

No results found

No company you belong to matches your search.

Check the spelling, or search by realm.

Unable to load companies. Please refresh the page. or Unable to load the company list

The company list didn't load.

Refresh the page. If it's still empty, do a hard refresh (Ctrl+F5).

Invalid clientId

You no longer have access to the company you picked.

Sign out and back in, then choose again.

An error occurred while switching companies. Please try again.

The switch didn't complete.

Try again. If it keeps happening, sign out and back in.

Your role for this company is not properly configured.

Your role for that company is missing or invalid. Some features may not work.

Choose another company, or open a support case.

This user already exists in your account. Please use a different email address.

That email is already on your Users page.

Use Edit permissions to change their role instead.

User is inactive.

That person's portal account is turned off.

Open a support case.

Fail to send invite to user(s).

The invitation couldn't be created.

Check the name and email, then try again.

Your session has expired. Please refresh the page and try again. when you select Invite User on My Extensions

Your session ended, or your role can't invite users.

Refresh and sign in again. If it still appears, ask your Client Admin or an Admin to invite the person.

Unable to load invite user form.

The invite window didn't open.

Refresh the page and try again.

Browse Extensions or the Extensions tab is empty

Your company has no extensions that are Active, Trial, or Deactivated.

Check your subscription. After it changes, sign out and back in.

No add-ons found matching your filter criteria.

No extension matches your filter, or the filter didn't load.

Try other keywords, or clear the filter.

Setup or Launch Setup Wizard is grayed out

Your extensions come from a Quickbase package, and this extension isn't Active or Trial. In the Info window, Launch Setup Wizard needs Active.

Check the extension's status on My Extensions. Open a support case if it should be Active.

The setup wizard or Info window opens blank

It didn't load, often because your session ended.

Close it, refresh the page, and try again. Sign in again if asked.

URL not available.

This extension has no documentation link in the portal.

Search the help site for the extension's name.

Select Authorize new app to use this extension with a Quickbase app

No Quickbase app is set up for this extension yet.

Select Authorize New App.

A new role, company, or extension doesn't show yet

The portal keeps what it loaded when you signed in.

Sign out and sign back in, or switch to another company and back.

Unable to fetch JuicedSign Account Settings or Unable to fetch JuicedSign Account Users

The settings didn't load, often because your session ended.

Refresh the page and try again.

Value must be at least 1., Value cannot exceed 10.

Max JuicedSign Email Open Attempts must be from 1 to 10.

Enter a number from 1 to 10.

Reminder Delay must be between 1 and 365 days (and the same for Reminder Frequency, Expire After, Expire Warning)

The value is empty or out of range.

Enter a number in the range shown. See Account settings and senders.

Number of JuicedSign Senders is required

Your company's JuicedSign settings aren't set up yet. You can't change this field.

Open a support case.

You cannot add more than {N} JuicedSign senders to your account.

You've reached your sender limit.

Open a support case to raise the limit.

Name is required, Email Address is required, Invalid email address, Email Alias is required.

A sender field is missing or invalid.

Fill in the field and save again.

Failed to update account settings., Failed to add user., Failed to update user.

The change wasn't saved.

Refresh the page and try again.

We were unable to determine which company you are working with.

Your session ended.

Sign in again, choose the company, and open the configurator again.

There was a problem showing the Courier configurations.

The configurator didn't open.

Refresh the page and try again. See Courier Configurator overview.

Invalid credential. Please enter a valid Quickbase credential.

Quickbase doesn't recognize the user token you entered.

Copy the token again from Quickbase and paste it.

The new credential does not have access to all required apps. Missing: …

The new token isn't assigned to every app your extensions use.

In Quickbase, assign the token to the listed apps, then try again.

New credential does not have access to the selected app.

The new token isn't assigned to that app.

Assign the token to the app in Quickbase.

This credential does not currently have access to any Quickbase apps.

The token isn't assigned to any app yet.

Assign it to your apps in Quickbase, then try again.

Original credential not found in session. Please refresh the page and try again. or Context lost. Please refresh and try again.

The page was open too long.

Refresh the page and try again.

Two Access keys do not match., Two Secret keys do not match., Both access key and secret key are required.

The Amazon S3 keys and their confirmations differ, or one is empty.

Enter each key twice, exactly the same.

Passwords do not match.

The DocuSign password and its confirmation differ.

Enter the password twice, exactly the same.

DocuSign is configured for Access Tokens. No password to update.

Your DocuSign connection doesn't use a password.

Nothing to update here.

Update failed: … or Save failed. Please try again.

The change wasn't saved.

Try again. If it keeps happening, open a support case and include the full message.

To create a support ticket, please raise one directly with Quickbase support.

New tickets can't be created in the portal.

Open a Quickbase technical support case.

Images are not supported in this field.

You pasted an image into a comment.

Use the document upload button to attach it.

Something went wrong! Try again.

An action failed without a specific reason.

Try again. Refresh the page if it keeps happening.

An error occurred while processing your request.

The portal hit an unexpected error.

Go back and try again. If it keeps happening, open a support case and include the Request ID shown on the page.

A blank page or "page not found"

The address doesn't exist, often from an old bookmark.

Go to the portal home page and navigate from there.

The page looks broken, the company list is empty, or buttons do nothing

Your browser is using old files after a portal update.

Do a hard refresh (Ctrl+F5), or clear your browser cache.