Jira channel

Jira is an issue tracking product developed by Atlassian that allows bug tracking and agile project management. For information about connecting with Pipelines Agent, see Quickbase Pipelines Agent connections.

Go to the Channel Catalog to learn more about what plans have access to this channel. Sign into Quickbase, and then go to Pipelines > Channels.

Note: For the sprint information to be displayed, the field Issue type must be completed.

Please note that terms used in the Jira channel categories are Jira specific terminology.

How to connect

On the My pipelines page, select Create Pipeline.
Search for or select a step, and then select it to add it to the pipeline.
When you add a step to a pipeline, it is added to the canvas of the pipeline designer.
Expand the Connection section of the step, and add the required information.

Connect to Jira

Expand Jira in the list of channels on the right side of the page and click Connect to Jira.
In the pop-up window, enter your organization's URL, your Username and Password or API token. It is recommended to leave the checkboxes unchecked. When finished click Connect to Jira.
Note: An API token can only be used if your Jira instance is cloud-based. If you are unsure if Jira is cloud-based or locally hosted, check with your Jira administrator.

How to reconnect

You may need to reconnect your account to a channel. Reasons may be (but not limited to):

If you need to connect a different account.
Authorization updates, such as a changed password.
Editing the access rights that Pipelines has to the channel.

To reconnect:

Select a pipeline that already has this channel in it.
Open a step that contains this channel.
Under account, select Connect (or reconnect) and follow the process above, How to connect.

Steps

The steps you can use with Jira are grouped into five categories:

Comments
Issues
Worklogs
Attachments

Note: You cannot use jinja expressions in trigger conditions unless explicitly specified as possible.

Type	Name	Description
Comments
Trigger	Comment Created	Triggers when a new comment is created in the selected project.
Trigger	Comment Updated	Triggers when a comment is updated in the selected project.
Action	Comment on an Issue	Creates a new comment to the selected issue.
Action	Update Comment	Updates a comment in a specific issue.
Query	Search Comments	Searches comments and returns a list.
Action	Fetch a Linked Comment	Fetches a linked comment.
Action	Look Up Comment	Searches comments and returns a single record.
Issues
Trigger	Issue Created	Triggers when a new issue is created in the selected project. If a project is not selected all issues in all projects are monitored for updates.
Trigger	Issue Updated	Triggers when an issue is updated in the selected project. If a project is not selected all issues in all projects are monitored for updates.
Action	Create Issue	Creates an issue in the selected project.
Action	Update Issue	Updates the selected issue.
Action	Transition Issue	Transitions the selected issue to another state.
Action	Delete Issue	Deletes the selected issue.
Action	Add Watcher	Adds a watcher to the issue.
Action	Remove Watcher	Removes a watcher from the issue.
Query	Search Issues	Searches a project and returns a list of issues.
Query	Search Subtasks	Lists subtasks of an issue.
Action	Fetch a Linked Issue	Fetches a linked issue.
Action	Look Up an Issue	Fetches an issue by uniquely identifying attribute.
Worklogs
Trigger	Worklog Created	Triggers when a new worklog entry is created in an issue.
Trigger	Worklog Updated	Triggers when a worklog is updated.
Attachments
Trigger	Attachment Created	Triggers when an attachment is created.
Trigger	Attachment Deleted	Triggers when an attachment is deleted.
Action	Create Attachment	Creates an attachment. The file limit is 100 MB.
Action	Delete Attachment	Deletes an attachment.
Query	Search Attachments	Searches attachments and returns a list.
Action	Fetch a Linked Attachment	Fetches a linked attachment.
Action	Look Up Attachment	Looks for an attachment and returns a single record.
Projects
Trigger	Project Created	Triggers when a project is created.
Trigger	Project Updated	Triggers when a project is updated.
Query	Search Projects	Searches projects and returns a list.
Action	Look Up project	Looks for a project and returns a single record.

Use Cases

Here are some use case examples to help you understand how to use the Jira channel.

In this example, when a Quickbase form is completed, a Jira ticket is created.

We add a Quickbase Record Created step to trigger when a new help feedback form is completed.
Then we add a Jira Create an Issue action that takes data from the Quickbase form and creates a jira ticket to review the feedback.