About configuration activities
Available to: all roles, when your company has the QB Courier extension.
Every time a configuration runs, Courier records an activity: when it ran, how many emails it sent, and any problems it found. Use activities to check that a configuration is working, and to find out why emails didn't go out.
To open them, select one of these:
The Activities icon (list icon) on the configuration's row in the Courier Configurations list.
The Activities icon at the top right of any of the configuration's tabs.
Choose the dates
Configuration Activities opens on today's activities. To see other days, select the date range at the top and choose a start and end date and time. The list reloads when you change the range. Use the page controls at the bottom to move through the list.
Columns
Column | What it shows |
|---|---|
Run Date | When the run happened. |
Run Mode | Live when emails went to your recipients, or Test for a test or a Test Mode run. |
Processing Details | The start of any message from the run. Select the info icon (tooltip Please see more info.) to read the full message in Processing Details, then select Close. |
Emails to be Sent | How many records the run found to email. |
RecordID Processed(trigger) | For Trigger configurations, the Record ID# of the record that fired the notification. |
Records By Passed | Records Courier skipped, for example because the To field was empty. |
Records Not Processed | Records Courier didn't process in the run. |
Emails Sent | How many emails were sent. |
Records Updated | How many records got the sent date in the configuration's Update field. |
Resend Email | Trigger configurations only. See Resend a triggered email. |
Select Back to return to the Courier Configurations list.
Resend a triggered email
For a Trigger configuration, you can run the configuration again for the record in an activity, for example after you fix a problem with the record.
Check the box in the activity's Resend Email column. Select one activity at a time.
In Reprocess Email Message (Do you want to reprocess this email message?), select Yes.
Courier runs the configuration again for that record. The new run appears as a new activity.
Common Processing Details messages
Message (start) | What it means and what to do |
|---|---|
The following fields are missing in the report used to select the data for the message. | A field used in the configuration isn't in its report. Add the listed fields to the report. See Choosing the report. |
The following fields are missing in the clist used to select the data for the message. | For a Trigger configuration, a field used in the subject or message isn't in Message/Subject Field List. Add the listed field IDs. See Trigger configurations: the field list. |
Unable to process this configuration, please pass in config key as a parameter, or a message that the config key doesn't match | The Quickbase email notification's custom message is missing the configuration's key, or the key is wrong. Copy the custom message again from View Email Notification Settings on the Finish tab. |
Quickbase Application - … is not authorized to use …, A user token is required…, or User token ending with … is invalid | Courier can't sign in to your app. Authorize the app for QB Courier, or replace the user token. See Authorize a new application and Client Credentials. |
QB Courier does not have enough permission to access client's QuickBase application. | The user token's user can't read the table or report. Give that user access in Quickbase, or use another user's token. |
QB Courier is unable to update the update field due to insufficient permissions. | The email was sent, but the token's user can't edit the Update field. Give that user edit access to the field. |
Missing activity table dbid to insert activity records! Unable to proceed! | Add local activity log is on, but no activity table is chosen. Choose or create one on the Finish tab, or turn the log off. |
A message that the run would go over a daily, monthly, per-run, or attachment limit | The run was stopped by a sending limit. See View Limits in Create or edit a configuration. |
The following email addresses are invalid - … or Found Email Addresses that were blank. | Some records have invalid or empty addresses. Fix the addresses in those records. |
You have not configured the subtable string correctly in the email message body. Check the format of the clist. | A table of related records in the message has a formatting error. See QB Courier including embedded reports. |
If you can't resolve a message, open a Quickbase technical support case, and include the configuration ID and the full Processing Details text. For more troubleshooting help, see Courier troubleshooting.